Frequently Asked Questions
About order and delivery
How much is the shipping fee?
The shipping fee is different depending on the purchase price, delivery area, and delivery method.
- Shipping fee to Hokkaido, Kyushu: 300 yen
Shipping for Okinawa: 1,450 yen
Kanto (Tokyo, Gunma Prefecture, Tochigi Prefecture, Yamanashi Prefecture, Ibaraki Prefecture, Chiba Prefecture, Kanagawa Prefecture)
Shinetsu (Niigata Prefecture, Nagano Prefecture)
Hokuriku (Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture)
Chubu (Shizuoka Prefecture, Aichi Prefecture, Mie Prefecture, Gifu Prefecture)
Kansai (Osaka Prefecture, Kyoto Prefecture, Nara Prefecture, Shiga Prefecture, Hyogo Prefecture, Wakayama Prefecture)
Tohoku (Aomori Prefecture, Akita Prefecture, Iwate Prefecture, Miyagi Prefecture, Yamagata Prefecture, Fukushima Prefecture)
- China (Shimane Prefecture, Tottori Prefecture, Yamaguchi Prefecture, Hiroshima Prefecture, Okayama Prefecture)
- Shikoku (Ehime Prefecture, Kagawa Prefecture, Kochi Prefecture, Tokushima Prefecture)
- Kyushu (Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Kumamoto Prefecture, Oita Prefecture, Miyazaki Prefecture, Kagoshima Prefecture)
- Okinawa Prefecture
Can you deliver overseas?
Delivery is only in Japan.
I want to cancel the order
Please note that it can not be accepted in principle for cancellation after the product shipment.
For cancellation before product shipment, contact form orE-mail (email@example.com)Please consult from。
I want to change the payment method
You can not change the payment method after payment is complete. Please note.
Can you specify time?
When you wish to specify the delivery date and time, you will receive an email that describes the inquiry document number after shipping the product, so please specify the delivery date and time to the delivery company.
Can I return?
Currency is not accepted, except in the case of product characteristics, except when it applies below.
- Mistakes of the shipped product: We will return or exchange, so please contact us immediately.
- If damage occurs during delivery: We will return or exchange it, so immediatelyDelivery companyPlease contact me (except for the corruption of the sealing wax).
- Wine with poor quality such as bushes was delivered: Please contact us immediately. We would like to return the cork deeply insert and not liquid leaks in a wine jar that has doubted with poor quality, and returned it by cash on delivery, and check the state of the wine returned by us. If it is recognized as a poor quality, we will respond to exchange or refund. If the same product can not be prepared depending on the stock situation, it will be refunded.
※ Because the wine in the bottle starts to oxidize after touching and touching air, the exchange from 7 days or more after opening is carried out.
※ Even if it is a bottle of unpass, the quality of wine may be degraded by the storage method and location. Wine should be stored, avoiding places where direct sunlight is hit, a place where temperature change is intense, and a large vibration area.
Contact us from your inquiry form or email (firstname.lastname@example.org)。
How should I store wine?
It is the best to be able to sleep and save it lying down at a low dark temperature (12 ° C to 14 ° C) place. If direct sunlight is hit, place where temperature change is intense, and storage where there are many vibrations is avoided.
Is there something in the wine, is it okay?
There is rare that the wine's starch and tartarn are remaining in the bottle, but there is no problem with quality.
"Steam" is a combination of polyphenols and red wines, such as tannin, combined during ripening. Usually, it is removed by filtration treatment before bottling, but some production methods may remain in the bottle. It is harmless to drinking with wine because of a kind of grape ingredient, but in particular, it affects the tongue, so he stands for the bottle and sinking the starter and pouring it into the glass quietly, or the decanter It is recommended to get a job (transferred to a decanter).
"Tartite" is a crystalline substance that could bind tartaric acid and minerals (such as potassium) in a wine bottle. White wine is a transparent crystal and red wine is a purple crystal. Both are harmless odorless. If you affect the tongue, it is recommended that you set the bottle and sink the tartar to the bottler bottom and pour it into a glass quietly.
I have a bad smell when I pull out the cork.
In rare cases, "reducing odor (boiled cabbage and omelet smell)" may occur. In that case, please touch the air for a while after the opening and try drinking a little time. The unpleasant smell disappears after time passes.
The reduction may occur when the wine is manufactured and stored with the opposite phenomenon of oxidation.
If you do not have a reducing odor, you will not be able to drink with a bashni-like cork pollution (smell like a damp cardboard), please contact our shop (contact form or email).
Product page view
I do not know the directory of the product page.
The product page describes wine characteristics, recommended points and cuisine.
"Taste Chart": A tasteful chart is also listed as follows to visually understand the individuality of the wine. This chart uses an item similar to charts used in Wine Management Apps, such as Vivino, to make it easier to imagine each wine.
Geographical Display (GI): This is the area and location where wines were produced. GI is strictly defined by the law by grapes, cultivation methods and brewing methods. If you want to describe GI in a wine bottle, you will be asked to meet all these provisions.
Vintage: The year that the grapes used for that wine were harvested.
What is Vivino ratings?
Vivino is a wine management app that boasts the world's largest number of users. Number of users are about 50 million in the world, more than 12.5 million wines (as of 2021) are listed. Just take a picture of the etiquette (label of wine), the characteristics of the wine, the review of the evaluation and other users, and you can teach it with the percentage (%) whether or not to suit your preference It is a very useful app.
The wine of this shop is only Vivino, so it is described as a reference.
About Basque Seafloor Mature Wine
What is the deposit of the bottle?
It is called adherent algae, and the algae adhered with the seabed is solid. There are also cases where Fugitobs and small shells are attached. Because the patterns are different for each bottle, it is thanks to the seabed ripening that the free bottle after drinking is the art work of nature.
Please tell me about the pulling method
The tip of the bottle is sealed waxed so that seawater does not enter. When pulling out, please strike the wax with a hard one such as Sommelier knife and spoon. We recommend that you cover it with cloth or the like so that the debris does not splatter. If you remove the upper wax, unplug the cork.
Follow the video below for the pulling method.
How do you save seabed ripening wines?
Similar to normal wine. It is the best to put it on a dark temperature (12 ° C to 14 ° C) place. According to the winery, if it is saved under the best conditions, red for 10 years, white can be ripened for 5 to 7 years, but it is shipped in the best condition to open and drink immediately after purchase.
Do you need a decanter for seabed ripening wine?
There is no need for a decanter because it is an optimal condition for telopping and drinking immediately. The taste is changed from the immediately after the cork, so enjoy the fluttering and smells in the glass.
Other questions please chat at the bottom right of the screen or the following email.