User's Guide

Payment methods

We accept the following payment methods on our website

Credit card
We accept credit card payments with VISA, Mastercard, AmericanExpress and JCB brands.

Google Pay
If you are using Google Chrome, you can pay using your Google Pay account.
Please select Google Pay from Express Checkout on the payment page.

Apple Pay
If you're using an iPhone, iPad or Mac, you can use Apple Pay to make payments on the web in Safari.
Simply select Apple Pay from the Express Checkout menu on the payment page.

Amazon Pay
Amazon Pay is a service that allows you to pay for goods and services using the address and credit card details in your account.
Please select Amazon Pay from Express Checkout on the payment page.
You can also create an account with your Amazon account.

You can pay using a credit card, debit card or bank account (direct debit) registered in your PayPal account.

Payment at convenience stores
You can pay at a convenience store using the payment number issued at the time of order. Payment can be made at any convenience store in Japan 24 hours a day, 365 days a year.
We accept payment at the following convenience stores
FamilyMart, Lawson, Ministop, Daily Yamazaki

Delivery and shipping costs

Delivery company: Yamato Transport
Delivery time: 2~4 working days from order.
<Delivery costs>
Delivery charges vary depending on the amount of the order, delivery area and delivery method as follows
If you spend more than 13,500 yen (including tax) on a single order, delivery to areas excluding Hokkaido, Kyushu and Okinawa is free.

Delivery to Hokkaido and Kyushu: 300 yen
Delivery to Okinawa: 1,450 yen
If your order is less than 13,500 yen (including tax), the delivery fee will vary depending on the delivery area.
Flat rate delivery fee 890 yen area:
Kanto (Tokyo, Gunma, Tochigi, Yamanashi, Ibaraki, Chiba, Kanagawa)
Shinetsu (Niigata, Nagano)
Hokuriku (Toyama, Ishikawa, Fukui)
Chubu (Shizuoka, Aichi, Mie and Gifu Prefectures)
Kansai (Osaka, Kyoto, Nara, Shiga, Hyogo and Wakayama Prefectures)
Tohoku (Aomori, Akita, Iwate, Miyagi, Yamagata, Fukushima)

Flat rate shipping 1,100 yen area:
Chugoku (Shimane, Tottori, Yamaguchi, Hiroshima, Okayama Prefectures)
Shikoku (Ehime, Kagawa, Kochi and Tokushima prefectures)
1,180 yen flat rate shipping area
Hokkaido (Japan)
Kyushu (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima)

Flat rate shipping 2,170 yen area:
Okinawa Prefecture

The basic rate for remote islands is the same as for the prefectural area of the delivery destination. If there is an additional relay charge depending on where you live, we will contact you separately. 

Cool delivery is an extra 330 yen added to the normal delivery charge (330 yen extra for the whole country).
We recommend the use of cool delivery during the summer months of June to September. 

Please note that in some cases we may change the delivery carrier to a comparable carrier without notice.


Please note that we are generally unable to accept order cancellations after the order has been shipped.
If you wish to cancel your order before it has been shipped, please contact us using the contact form.

Conditions for returns and exchanges

Due to the nature of our products, we do not accept returns or exchanges, except in the following cases
If the goods have been sent in error, please contact us immediately so that we can return or exchange them.
If the goods are damaged during delivery: please contact the courier immediately for a refund or exchange (except for damaged sealing wax).
If you receive a wine of poor quality, such as bouchonnet, please contact us immediately. If the wine is suspected to be defective, please insert the cork deeply back into the bottle, make sure it is not leaking and return the wine to us, cash on delivery, so that we can check the condition of the returned wine. If the wine is found to be defective, it will be exchanged or refunded. In the event that we are unable to provide the same product due to availability, we will issue a refund.

If the bottle is opened and exposed to the air, the wine will start to oxidise and we will not be able to exchange it more than 7 days after opening.

The quality of the wine may deteriorate depending on how and where it is stored, even if the bottle is unopened. Wine should not be stored in direct sunlight, in areas subject to extreme temperature changes or where there is a lot of vibration.